General Data Protection Regulation (GDPR)
The new EU General Data Protection Regulation (GDPR) came into force on 25 May 2018 (including in the UK regardless of its decision to leave the EU) and will impact every organisation which holds or processes personal data.
It introduces new responsibilities, including the need to demonstrate compliance, more stringent enforcement and substantially increased penalties than the current Data Protection Act (DPA) which it will supersede.
Evans & Payne is committed to high standards of information security, privacy and transparency. We place a high priority on protecting and managing data.
The company complies with applicable GDPR regulations effective from 25 May 2018, including as a data processor, while also working closely with our customers and partners to meet contractual obligations for our procedures, products and services. Our team of experienced business analysts, consultants and digital specialists will also help to support Evans & Payne in meeting their obligations through the provision of expert services and value-adding solutions.
The company has three main areas of focus in preparing for GDPR overseen by an internal cross-functional team:
Building on existing security and business continuity management systems and certifications, including to ensure our own compliance
Product programmes to support compliance for users of our software applications including solutions to streamline the process and drive greater efficiency
Provision of services and solutions which help customers to understand and prepare for GDPR, develop compliance plans and build a stronger platform for the future by taking control of their data
It is important to recognise that compliance is a shared responsibility and all organisations will need to adapt business processes and data management practices.
Evans & Payne has a robust Management System and in order to ensure compliance will implement additional or augmented company-wide controls to meet GDPR requirements using internal and external advisors.
Compliance will be supported by a review of existing contracts with data controllers, the use of sub-contractors and any data export arrangements.
Evans & Payne Data Protection Officers will inform, advise and monitor compliance. The company will implement tools as appropriate that support the process, provide necessary security and ongoing delivery of objectives.
In many areas the hosted services provided by Evans & Payne already conform. As data processor, the company is undertaking risk assessments to include more detailed consideration of the data types we hold and a data protection impact analysis of personal information stored and processed. Policies such as incident response plans and backup data retention will be reviewed and updated.
2. Evans & Payne software applications
Evans & Payne broad range of software applications are used to provide efficient and high quality services. As such the company is committed to providing technology solutions to support customers’ GDPR obligations, whether through standard features or added value solutions or toolkits.
All organisations will need to be confident, for example, that personal and transactional data can be located and anonymised or erased, in order to respond to requests to delete, rectify, transfer, access or restrict the processing of data.
Customers should contact their account manager to understand what features are available to enable this, from data cleansing and subject access reports to specific data retrieval and disposal tools which create efficiencies by allowing organisations to locate, anonymise and remove data with minimal administrative effort and to enable a quick and efficient response to information requests.
3. Helping customers adapt to change
The volume of data handled by organisations is growing and is captured, processed and stored on an increasing number of devices and networks. Requirements such as data protection impact assessments, active mitigation of risks and evidence of risk management measures will require organisations to develop a more disciplined approach to customer data, especially those with personal data spread across many locations and/or systems with varying levels of personal data quality and ownership. Furthermore, investing in the management of consent presents an opportunity to build trust and provide increasingly useful services.